Ok folks, here's the problem - the EP is downloading fine but Origin is not automatically launching the installer so you are not getting the Copy to Clipboard option for your product code before the installation process. The installer is located in the Origin Library folder, in Application Support so it can be opened manually. However, you will need to contact Customer Support for your product codes. Here's exactly what you need to do: • Download the EP as usual (you may have to click on the orange download button a few times, if the download progress bar doesn't pop up please use the and then try again) • Once it has finished downloading click on Origin > Preferences in the menu bar • Now click on Installs & Saves then Browse Game Installers: • In the Finder window that opens, open the folder with the most recent date modified then double click on the installer for the EP you have just downloaded. It will be a file type.dmg and may have the EP title and/or number in it. • The installer will open and ask for your product code.

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If you have this from a disc copy that you had of the game just enter it and go through the installation procedure. If you do not have it then you will need to contact who can verify your account and give you your product code to enter. Contacting EA Customer Support: 1. Click on the following link: (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com) 2. Make sure you are logged in (top right corner) and select 'Help with Game' 3. Find the affected game (if it's an account issue select Origin) 4.

Select 'Contact Us' at the bottom right on the new page 5. Select your platform and then 'Next' 6.

Select topic from the drop down menus, type in a short description of your issue and select 'Next'. Select a contact option.

Please note that available contact options do depend on your country settings and time of day. I'll be checking this thread so please post any questions you have but bear in mind I'm in the UK so may not be in your time zone. Since the new origin update I have been having issues. When I brought the Sims 3 it came with 2 packs (High end Loft & Late Night) I never downloaded them until now.

When click download it downloads, but then nothing happens. Pesnyu na belote na belote kto to pesenki poetry. The pack does not show up in my files or desktop. Once I've downloaded it once it will not download again.